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Privacy policy

We are committed to protecting and respecting your privacy.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.E-Shakoosh.com.

  1. TERMINOLOGY

The following terminology applies to this Privacy Policy, Terms and Conditions, and all Agreements: "Client", "You" and "Your" refers to you, the person logging onto this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to E-Shakoosh.com. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the UAE. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


  1. MODIFICATIONS


Our T&C and Privacy Policy are up to date according to the UAE law.  We will update our website terms and conditions as necessary and will inform you by changing the date “last modified” above.  If any future modifications are unacceptable to you, you should stop using the system and services immediately. Your continued use of the E-Shakoosh.com services now or after the posting of any modifications will indicate your acceptance of these terms and any changes.


  1. PERSONAL INFORMATION WE COLLECT

When you visit the E-Shakoosh.com website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

  1. We collect Device Information using the following technologies:


  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • Log files track actions occurring on the E-Shakoosh.com website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels are electronic files used to record information about how you browse the E-Shakoosh.com website[S1] .


  1. When you register, sign-in or make a purchase through the E-Shakoosh.com website, we collect certain information from you. We refer to this information as “Order Information.”


Information collected could include:

  • Your name
  • Billing address
  • Shipping address
  • Payment information (including credit card numbers, PayPal account information),
  • Email address
  • Phone number.
  • Current location


  1. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


  1. COLLECTING DATA FROM CHILDREN


  1. The services offered by E-Shakoosh.com are not intended to be used by children under the age of 16, in accordance with UAE law.
  2. According to UAE law, in order for us to enter into a contract with you, you must be a resident of the UAE and above the age of 21.
  3. If you are under the age of 21, by agreeing to this Privacy Policy, you agree that your guardian has read and agreed to its terms on your behalf.
  4. Consent must be granted by your guardian if we proceed to process your personal data for a specific reason in accordance to this Privacy Policy and by agreeing to this Privacy Policy, you acknowledge and confirm that guardian consent has been granted.


  1. HOW DO WE USE YOUR PERSONAL INFORMATION?


  1. We use the Order Information that we collect generally to fulfill any orders placed through the E-Shakoosh.com website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).Additionally, we use this Order Information to:
  • Deliver services to you in line with our Terms & Conditions
  • Identify you on our platform (When you log in using your username, email ID or mobile number, we use your full name to identify you as a user and allow you access to the platform
  • Communicate with you via email or SMS to inform you
  • Screen our orders for potential risk or fraud; and of our services that you may find interesting.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


  1. We use the Device Information that we collect to help us screen for any potential risk and fraud (in particular, your IP address), and to improve and optimize the E-Shakoosh.com website. (for example, by generating analytics about how our customers browse and interact with the E-Shakoosh.com website, and to assess the success of our marketing and advertising campaigns[S2] ).


  1. SHARING YOUR PERSONAL INFORMATION


  1. We share your Personal Information with third parties to help us use your Personal Information, as described above.
  2. We also use Google Analytics to help us understand how our customers use the E-Shakoosh.com website. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  
  3. You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.
  4. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  5. If a change happens in our business and we decide to transfer, sell, or merge our business and assets with new owners or partners, your personal data will be used in the same way by the new parties as set out in this Privacy Policy.
  6. As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  
  7. You can opt out of targeted advertising by:


  1. YOUR RIGHTS

We may use international third-party service providers to help us with the deliverance of specific aspects of our services, for example, Cloud storage facilities or International website and app designers. If you are a subject of data collection in the UAE, you have the following rights:

  1. Right to request a copy of the personal data we have collected about you
  2. Right to request data correction of any information we have about you, should you deem it incorrect or incomplete, though we retain the right to verify if any changes are lawful and accurate before approving any data corrections
  3. Right to withdraw consent of using your data. Please note that this does not affect the legality of any activity where your data was used based on your previous consent[S3] .



  1. DATA RETENTION


  1. When you place an order through the E-Shakoosh.com website, we will maintain your Order Information for our records unless and until you ask us to delete this information.
  2. We may store the data we collect from you outside of the UAE in secure servers in order to provide services such as a mobile application build-up or a faster website to provide the best user experience.
  3. We will only keep your data for as long as we need it to complete the purposes we collected it for, including for accounting and reporting or for any legal purposes.
  4. We decide the appropriate data retention time for personal data based on any potential risks or harm from disclosure of your data, the sensitivity of your data and the applicable legal requirements needed to decide whether or not we can achieve the purposes for processing your data by other means.
  5. We retain the right to determine what the appropriate time is for data retention of your personal data at our own discretion[S4] .


9. CONTACT US

If you have any problem about our services, services providers, terms and conditions and website, if you want to access, correct, amend or delete any personal information or products that we have about you, register a complaint, or simply want more information contact our Customer Support Team at:

EMAIL: customer.support@E-Shakoosh.com   

CONTACT: Customer Support


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